Privacy Policy

Effective date: October 11, 2026 · Last updated: October 11, 2026

This Privacy Policy explains how HASHCODE SOFTWARE - FZCO ("we", "us", "our") collects, uses, stores and protects information when you use the ZoomieCam mobile application for iPhone (the "App") and the website at zoomie.cam (together, the "Service").

The short version: ZoomieCam does not ask for your name, email, phone number or a password. We keep your pet videos on our own servers so the App can work, we never sell your data, and the App contains no advertising or third-party analytics tools. You can export or delete everything at any time.

1. No account, no login

ZoomieCam works without registration. We do not collect your name, email address, phone number, contacts or precise location.

When you first open the App, it creates a random anonymous identifier on your device. This identifier is not linked to your real identity. It is stored in your iCloud Keychain so that your pets, cameras and subscription can follow you when you move to a new iPhone signed in to the same Apple ID. We cannot see your Apple ID or your Keychain contents; Apple only stores the key on your behalf.

2. Information we collect

We collect only what is needed to run the Service:

• Pet profile. Your pet's name and species (dog or cat), and optionally a photo and birthday that you choose to add.
• Camera content. Short video clips, snapshots and highlight reels captured by the iPhone you set up as a camera ("camera phone"), including audio when the microphone is enabled. Clips are created when the App notices a moment worth keeping (for example, play, barking or your pet looking into the camera).
• Activity events. Labels and times of moments the App notices (such as "nap", "barking", "at the door", "on the couch"), daily summaries and wellness signals derived from them, and the camera zones you draw.
• Device diagnostics. Crash and performance reports, device model, iOS version, App version, and the battery level, charging and temperature state of the camera phone. These help us keep the camera running reliably and fix problems.
• Purchase status. If you subscribe to ZoomieCam Pro, Apple confirms the purchase and its status (active, renewed, expired, refunded) to us. We never receive your payment card details.
• Push notification token. A token provided by Apple so we can send alerts and summaries to your iPhone.
• Tracking permission status. Whether you allowed or declined the iOS "Allow tracking" prompt, if it was shown.
• Family viewers. If you invite family members, we store which anonymous identifiers may view which pet. Family members also use the App without an account.
• Website. Our web server keeps standard technical logs (IP address, browser type, page requested, time) for security and to keep the site working. The website does not use advertising cookies or third-party analytics.

We do not collect contacts, health data, precise location, browsing history from other apps, or your photo library (unless you pick a pet photo yourself).

3. How we use information

• To provide the core features: live view, talk back, saving moment clips, building "While you were away" and daily reels, the daily story, wellness signals and alerts.
• To deliver push notifications you have enabled (for example, barking alerts, "camera offline" warnings and "your reel is ready" messages).
• To unlock and maintain your ZoomieCam Pro subscription.
• To let family members you invited watch your pet.
• To keep the Service secure, prevent abuse, and diagnose and fix bugs, crashes and overheating issues.
• To understand overall usage in aggregate (for example, how many cameras are online), using our own servers only. Aggregated numbers never identify you.
• To comply with legal obligations.

We do not use your videos to show you ads, and we do not build advertising profiles.

4. Where your data is stored

All data described above is stored and processed on servers that we operate ourselves (virtual private servers located in the European Union and/or the United States). We do not upload your videos to third-party cloud storage, analytics or AI services.

5. Sharing and third parties

We do not sell, rent or trade your personal information, and we do not share it for advertising.

The only external services the App relies on are provided by Apple:

• Apple Push Notification service — to deliver notifications to your device;
• Apple App Store / StoreKit — to process subscription payments and confirm purchase status;
• iCloud Keychain — to keep your anonymous key safe across your devices.

Apple's handling of data is governed by Apple's Privacy Policy. We use no third-party processors, no analytics SDKs and no ad networks.

Content you choose to share. If you share a reel (for example, to TikTok, Instagram or Messages), or create a public link to a reel, anyone with that link can watch it. Public reel pages are hidden from search engines unless you explicitly choose to list them. You can turn off a share link or delete the reel at any time.

Legal requests. We may disclose information if required by law, or to protect the rights, safety and property of our users, the public or us.

Business transfers. If our company is involved in a merger or acquisition, information may be transferred as part of that transaction, subject to this policy.

6. Live video

When you watch live, video and audio pass through our own server only to deliver them from the camera phone to your phone (and to family viewers you invited). Live video is not recorded unless a moment clip is saved by the App or you take a snapshot or clip yourself. Talk back audio is sent to the camera phone in real time and is not stored.

7. How long we keep data

If our storage runs low, older clips may be removed earlier than listed above. Reels you saved to your own Photos library stay on your device and are not affected.

8. Export and deletion

• Export: in the App go to Settings → Privacy & Data → Export my data. We prepare a download with your pet profiles, activity history and media links. The link is valid for 3 days.
• Delete all my data: go to Settings → Privacy & Data → Delete all my data. This permanently removes your pets, cameras, clips, reels, activity history and diagnostics from our servers and removes the anonymous key from your Keychain. Deletion from active systems happens immediately; any residual copies in encrypted backups are overwritten within 30 days.
• You can delete individual clips and reels at any time, and remove family members or cameras in Settings.
• Deleting the App alone does not delete server data — use "Delete all my data" first, or contact us.
• Deleting your data does not cancel an Apple subscription. Manage subscriptions in your Apple ID settings.

9. Recording people in your home

ZoomieCam is designed to watch pets, but a camera may also capture people and sounds in the room. You are responsible for using the App lawfully: only place the camera phone in your own home or where you have permission, and tell family members, roommates, guests, pet sitters, cleaners and other people who may be recorded. Do not point the camera at places where people expect privacy, such as bathrooms or bedrooms of others. Laws on recording audio and video differ between countries and states.

10. Tracking permission

iOS may ask whether you allow ZoomieCam to track your activity across other companies' apps and websites. The App works fully whether you allow or decline. We record only your choice. We do not share your data with data brokers or ad networks, and you can change your choice at any time in iOS Settings → Privacy & Security → Tracking.

11. Children

The Service is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them. Because the App has no accounts, we do not ask for age. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Security

All traffic between the App, the website and our servers is encrypted with HTTPS/TLS. Videos are delivered only through short-lived signed links, servers are access-restricted and kept up to date, and each camera is paired to your account with a one-time code. No method of transmission or storage is 100% secure, but we work hard to protect your data and will notify affected users of a breach where required by law.

13. Your rights (GDPR, CCPA and others)

Depending on where you live, you may have the right to access, correct, export (portability), delete or restrict the processing of your personal information, to object to processing, and to withdraw consent at any time. Most of these rights can be exercised directly in the App (export and delete). You can also email us — because we do not know who you are, please include the anonymous ID shown in Settings → About so we can find your data.

EU/UK users: our legal bases are performance of a contract (providing the features you use), legitimate interests (security, reliability, fixing bugs), consent (notifications, microphone and camera access, tracking permission) and legal obligation. You may lodge a complaint with your local data protection authority.

California residents: we do not sell or "share" personal information as defined by the CCPA/CPRA, and we do not use sensitive personal information to infer characteristics about you. We will not discriminate against you for exercising your rights.

We respond to requests within 30 days.

14. International users

We are based in the United Arab Emirates and our servers are in the European Union and/or the United States. By using the Service, your information may be transferred to and processed in these countries. Where required, we use appropriate safeguards for such transfers.

15. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new "Last updated" date, and for significant changes we will tell you in the App before they take effect.

16. Contact us

HASHCODE SOFTWARE - FZCO
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@hashcode.software